返金ポリシー
Return & Refund Policy
30-Day Return Window
We offer a 30-day return window from the date of delivery or pickup.
Eligibility for Returns
To qualify for a return, items must be:
- In the same condition as sold
- Unused beyond reasonable evaluation
- Returned with all original packaging, parts, accessories, and documentation
Returns will NOT be accepted if items are:
- Damaged or modified
- Missing original packaging
- Used beyond normal inspection
Additional exclusions may apply based on specific products or manufacturer policies.
Exemptions & Limitations
All shipping, delivery, and labor-related charges are non-refundable, including:
- Freight or delivery charges
- In-home delivery
- Assembly, installation, or setup
- Disassembly or equipment removal
Return Shipping & Pickup Responsibility
Customers are responsible for all return shipping costs, including:
- Freight returns
- Small parcel shipping
- Pickup or retrieval fees (if required)
Important:
- Free or promotional shipping does not include free return shipping
- If pickup is required, a retrieval fee will be quoted and must be paid in advance
Restocking Fees
Orders totaling over $6,000 are subject to a 15% restocking fee if returned.
💡 This fee may be waived if the return is part of an exchange for a product or service of equal or greater value.
Special Orders & Final Sale Items
- Custom or special-order items may be final sale once production or shipment has begun
- Additional manufacturer-specific policies may apply
Non-Refundable Services
The following are non-refundable under all circumstances:
- Delivery or freight (initial or return)
- Assembly, installation, or setup
- Equipment removal or relocation
- Any additional labor or customization services
How to Start a Return
To initiate a return:
📧 Email: service@fitnesssupply.com
📞 Call: (208) 227-8466
Please provide your order details. Once approved, we will:
- Confirm eligibility
- Provide a quote for return shipping or pickup
- Schedule pickup or send return instructions
All applicable fees must be paid prior to return transport.
Refund Timeline
Once your return is received and inspected:
- Refunds are issued to the original payment method
- Processing time: 5–10 business days
- A confirmation email will be sent once completed
Contact Information
Fitness Supply
1539 Piper Street
Idaho Falls, ID 83401
📧 service@fitnesssupply.com
📞 (208) 227-8466
🕒 Monday–Friday: 10:00 AM – 5:30 PM MST