Shipping & Delivery

Gym equipment is heavy, awkward freight. How yours arrives depends on what you bought and where you are - this page explains both, so there are no surprises at the curb.

How long will it take?

Lead times are set by the manufacturer, not by us. On average most products ship within 1 to 3 weeks, including production time. Some items are ready to ship within a week. Made-to-order and custom-configured equipment can run up to 15 weeks.

If a lead time matters to your opening date, ask us before you order and we will confirm the current build schedule with the factory.

Curbside shipping, nationwide

Most cardio machines, strength units and accessories ship curbside anywhere in the continental United States.

Curbside means the carrier brings the shipment to the end of your driveway or the nearest accessible point. It does not include carrying the equipment inside, unpacking it, or assembly. Plan to have help and a hand truck available, or ask us about an upgraded service.

Small package

Items under 150 lbs ship UPS Ground or FedEx Ground. Tracking is emailed when your order leaves.

Freight (LTL)

Larger units and palletized orders move through established freight carriers including ABF Freight, Diamond Lines, Southeastern Freight and other LTL partners. Standard freight service is curbside unless you select an upgraded service at checkout.

The carrier will call to schedule a delivery window. Someone needs to be present to receive and sign for the shipment.

Delivery and setup

In our regional service area we do not just drop equipment at the curb. We bring it in, put it where you want it, and build it.

• In-home or in-facility delivery
• Room-of-choice placement
• Professional assembly and full setup
• Packaging removed and hauled away

Regional service area: Idaho, Utah, Wyoming and Montana. Additional travel and setup fees may apply depending on distance.

Free delivery and setup

Delivery and setup are free when both of these are true:

• Order subtotal over $2,500
• Delivery address within 60 miles of Idaho Falls

Excluded from the promotion: cable machines (including functional trainers and single- and multi-stack units) and flooring. These are quoted separately because assembly and installation typically take four to six hours on their own.

Fitness Supply may modify or discontinue this promotion at any time.

Brand shipping restrictions

Some manufacturers limit where their dealers are allowed to sell and ship. We are an authorized dealer for every brand we list, and that authorization comes with territory rules we have to honor. The following brands may not be eligible for nationwide shipping:

• Horizon Fitness
• Matrix Fitness
• Bowflex
• Force USA
• True Fitness
• Octane Fitness
• Additional models as designated by manufacturer policy

If an item is restricted for your address, checkout may be blocked or our team will reach out to talk through alternatives. In most cases we can point you at a comparable machine from a brand we can ship to you.

Common questions

Do you ship outside the continental United States?

Not at this time. Our freight network covers the continental U.S. only. Contact us if you have a project in Alaska, Hawaii or abroad and we will tell you honestly whether we can help.

What if my equipment arrives damaged?

Inspect the shipment before you sign for it. If you see damage, note it on the delivery receipt before signing and contact us the same day at Sales@fitnesssupply.com. We file the carrier claim on your behalf. Signing a clean receipt for a damaged shipment makes claims much harder, so it is worth the extra two minutes.

Can I pick up from your showroom?

Yes, on in-stock items. Call ahead at (208) 227-8466 so we can have it staged and confirm you are bringing a vehicle that can handle it.

Do you install equipment we did not buy from you?

In our regional service area, often yes. Assembly, relocation and equipment removal are quoted as standalone services. Get in touch with the details.

Can you deliver to a commercial facility with no loading dock?

Yes, but tell us in advance. Liftgate service and inside delivery need to be arranged with the carrier before dispatch, and adding them after the truck is loaded costs more. Send us the site details when you request a quote and we will spec the freight correctly the first time.

Still have questions?

Call (208) 227-8466 or email Sales@fitnesssupply.com, Monday to Friday, 10:00 AM to 5:30 PM MST.

Planning a full build? Request a free consultation and we will handle the layout, the freight and the install as one project.

See also: Returns and refunds | Brands we carry | Financing